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Privacy Policy

Privacy Policy

Last Updated: October 20, 2025

1. Introduction

Newcastle Roofing Professionals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or interact with us.

By using our website or providing your personal information, you agree to this Privacy Policy.


2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: your name, phone number, email address, and residential or business address.



  • Service Details: information related to your roofing inquiry, such as property type, service requested, and project details.



  • Website Usage Data: including IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).



  • Advertising & Analytics Data: collected through tools such as Google Analytics and Google Ads to help us understand website performance and improve marketing.



3. How We Collect Your Information

We collect personal information in several ways, including:

  • When you fill out a contact form, quote request, or newsletter signup on our website.



  • When you contact us by phone, email, or social media.



  • Automatically through cookies, Google Analytics, and advertising pixels when you browse our website.




4. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes or services.



  • Improve our website, services, and customer experience.



  • Send marketing communications (only where you have consented).



  • Analyse website traffic and the effectiveness of our advertising.



  • Comply with our legal obligations.



5. Disclosure of Information

We do not sell your personal information. We may share your data with:

  • Service providers who assist with website hosting, analytics, or marketing.



  • Contractors or tradespeople who help deliver roofing services (only when necessary).



  • Government authorities if required by law.



All third parties are required to handle your data securely and only for the purposes we authorise.


6. Cookies and Tracking

Our website uses cookies, Google Analytics, and Google Ads remarketing tags to track website usage and improve our marketing. You can control or disable cookies through your browser settings.

For more information on how Google uses data, visit:
https://policies.google.com/technologies/partner-sites


7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.


8. Access and Correction

You can request access to the personal information we hold about you or ask for it to be corrected if it is inaccurate. To do so, please contact us using the details below.